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The Quality Enhancement and Strategic Plan Formation workshop involving all IPQ staff was successfully held from December 19 to 21, 2018 at EDC Hotel Kuala Lumpur. The first day of the programme started with IPQ No.4/2018 Departmental meeting, followed by a presentation on the quality objectives for IPQ, 2019 work planning and ended with the divisional risk register review.

The second day of the programme was continued with a benchmarking visit to the Quality Management Enhancement Centre (QMEC) and Strategic and Global Planning Center (PPSG), University of Malaya (UM). Many inputs were obtained from the visit, including how QMEC conducts the ISO audit process and the AUN-QA audit. QMEC also shared UM risk management template that has been coordinated with the OSH and HIRARC templates.

In addition PPSG shared about UM core strategic plan and how the KPI information gathering process was conducted. They also explain how the KPI division was made according to the expertise of the academic staff.

The second day of the programme continued with IPQ 2018 Dinner Appreciation Night which was organised by IPQ’s Welfare and Recreation Club. This event aimed to appreciate the contributions and hard work of its staff in realising the departments and university’s KPI.

The Best Staff Attendance Award went to Mrs. Harishah Ahmad. The highlight of the event was when each division presented a performance aimed at strengthening the relationship among staff.

The Director of IPQ in her speech, stressed that IPQ is one of the departments that serves as a transformation agent and bearing that in mind she hopes that her staff will always have high performance work practices motivation, and are always aware of the changes to enable IPQ to be the best center for reference.